Contents: Acknowledgements. Introductions. I. Conceptual: 1. A primer to outsourcing/Navjote Khara. 2. Outsourcing: a strategic option for sustainable competitive advantage/Balram Dogra and Rajesh Verma. 3. Pros and cons of offshore outsourcing: a symbiotic or parasitic relationship/Lakhwinder Kaur Phul and Jagit Singh Phul. 4. Strategic outsourcing: concept, content, challenges and opportunities/Gurdev Singh Thakur. 5. Improving business competitiveness through strategic outsourcing/Shaveta Gupta. 6. Getting more from the deal: improving your outsourcing governance model/Kulwant Kaur. 7. Focus on outsourcing in globalization/Manohar Singh, Baldev Singh and Jaspal Singh. 8. Business transformation outsourcing: the path to good governance/Deepak Kaushik. 9. CFO's role in outsourcing/Dalbir Kaur. II. Information technology outsourcing: 10. Information technology outsourcing/Gulnar Sharma, Meghashri Dalvi and Ajay Prasher. 11. Information technology outsourcing/Amanpartap Singh Pall and Ashu Gupta. 12. Contemporary study on information technology outsourcing/Jaiteg Singh. 13. Factors influencing IT outsourcing/Gurvinder Singh, Kanwalijit Singh, Simran Thapar and Avnip Deora. 14. Strategic offshore outsourcing: business innovation power by technology/Sudhir Goyal and Vikram Aggarwal. 15. Information security outsourcing/Kuljit Kaur, Parminder Kaur and Hardeep Singh. 16. Hardware and software outsourcing using grid computing: a new dimension of IT outsourcing/Karan Jetly, Brij Bhushan Nanda, Ashwani Kumar and Rajiv Kumar. III. IT enabled services outsourcing: 17. ITES/BPO outsourcing: promoting India's growth/Roopali Batra. 18. IT enabled outsourcing: replicating the magic/Kavita, B.B. Singla and Deepika. 19. Emerging IT--enabled process outsourcing in knowledge economy/Neelam Rani Suneja. 20. Business process outsourcing: a strategic tool for developing core competencies/Ashwini Awasthi. 21. Growth and opportunities in business by outsourcing: a case study of Business Process Outsourcing (BPO)/call centers industry/Ranjit Singh and Amandeep Singh Dhillon. 22. The realm of BPO India: trends, analysis and challenges/Meetu Matta. 23. Performance and prospect of BPO in India/Jyoti Sharma and Suparn Sharma. 24. Outsourcing: from BPO to KPO (Indian Kaleidoscope)/Sandeep Vij. 25. Moving up the knowledge continuum: from BPO to KPO/Dipti Singla. 26. The concept of KPOs: an overview/Jasveen Kaur and Prikshit Chadda. 27. Knowledge process outsourcing/Ramanjeet Singh. 28. Incorporating expertise in technical teaching for KPO industry/Kawaljeet Singh, Ashish Arora and Pankajdeep Kaur. IV. Sectoral applications of outsourcing: 29. Logistics outsourcing: an emerging trend in Supply Chain Management (SCM)/Ashwani Kumar. 30. Human resource outsourcing/Ritu Sehgal. 31. HR outsourcing in India: a tool for global competitiveness/Urvashi Makkar, Harinder Kumar and Anurag Pahuja. 32. HR outsourcing: a goldmine waiting to be unearthed/Sukhmani and Rajneesh Arya. 33. Human resource outsourcing/Parnitha and Lagvish Malhotra. 34. Human resourcing in India/Monica Mogla, Payal Arora and Shikha Chopra. 35. Outsourcing: providing wholesale solutions for organized retailing/Harvinder Singh and Rajesh Bagga. 36. Education process outsourcing: possibilities and importance for India/Kapil Chopra. 37. Outsourcing of 360 degree appraisal system in academic institutions/Brijesh Kumar and Rinku Sanjeev. 38. The key benefits of outsourcing in teleservice agency/Jaspreet Bedi, Sukhpreet Kaur and Rupinder Singh. 39. Telemarketing services in IT outsourcing/Jatinder Singh, Nirmaljeet Singh and Jaspreet Bedi. 40. Outsourcing--remote possibilities/Rajwinder Dhami and Baldev Singh. V. The India advantage: 41. Manufacturing outsourcing: the India advantage/Sonal Sisodia. 42. Offshore outsourcing to India: a SWOT analysis/Alka Kapoor, Binnie Rampal and Raina Mahajan. 43. Outsourcing: the Indian scenario/Itty Benjamin. 44. Outsourcing: India an ideal destination/Reena Goel and Varun Gupta. 45. Outsourcing: India's tryst with destiny/Rajni and Sandeep Singla. 46. IT outsourcing: challenges and opportunities in India/Vinay Chopra, R.P.S. Bedi, Dinesh Kumar and Anu Sahi. 47. Business process outsourcing in India: current scenario and future challenges/Kuldip Kaur and Purti Sharma. 48. Business process outsourcing and its implications in India/B.S. Hundal, Anand and Abhay Jain. 49. Offshore software outsourcing to India/Suresh Kumar, Ajay Bansal and Pradeep Kumar. Index.
"Organizations today face tougher challenges than ever before and are under tremendous pressure to reduce costs, in order to maintain their competitive edge. The combined pressure of inexorable global competition and the ever-escalating pace of change means that business can never rest from the job of working out how they will navigate the challenge of the future.
Several organizations, in order to meet their immediate pressing requirements have opted for outsourcing at one point of time or the other. Agile organizations have looked at outsourcing differently and have adopted strategic outsourcing. The guiding principle being that non-core and even critical activities of an enterprise could be handed over to some other companies with expertise, thereby freeing internal resources to focus on enhancing the value of its core business. India has been a favourable outsourcing destination for decade or so and outsourcing of non-core process is increasingly becoming an accepted practice.
This book covers the concept of strategic outsourcing and its applications in various sectors. It also deals with the factors that have made India as the most preferred destination in outsourcing." (jacket)
