e-HRM in Service Sector

In the current digitalized scenario, business organizations depend more on e-technology. The service sector is one of the most important beneficiaries of e-technology. Service sector industries especially banking and insurance service providers adopt and implement e-HRM systems in their day-to-day HR functions. They perform the crucial HRM functions such as recruitment, selection, training and development with the help of web-based technology, quickly and more accurately. E-HRM facilitates routine tasks with a significant reduction in cost and time. Further, the system handles bundles of employee data from multiple locations fairly and quickly. The implementation of the e-HRM system resulted in certain special outcomes and challenges from the perspective of stakeholders. Hence, it is relevant to examine the factors which influenced the adoption of e-HRM, the extent of adoption to various HR functions, the outcomes and the challenges from the perspective of Managerial personnel in the Banking and Life Insurance Business. The present book seeks to accomplish this.

The book comprises nine chapters including an introduction and summing up. It is hoped that the book will be useful to Managers/executives and all those interested in Service Sector, Policymakers, academicians and researchers in Commerce and Management studies.