Evaluating Networked Information Services : Techniques, Policy, and Issues

Contents: Introduction. 1. Theory and practice in the networked environment: a European perspective/Geoffrey Ford. 2. Evaluating children\'s resources and services in a networked environment/Eliza T. Dresang and Melissa Gross. 3. Scenarios in the design and evaluation of networked information services: an example from community health/Ann Peteson Bishop, Bharat Mehra, Imani Bazzell, and Cynthia Smith. 4. Assessing the provision of networked services: ERIC as an example/R. David Lankes. 5. Assessing interoperability in the networked environment: standards, evaluation, and testbeds in the context of Z39.50/William E. Moen. 6. Choosing measures to evaluate networked information resources and services: selected issues/Joe Ryan, Charles R. McClure, and John Carlo Bertot. 7. Using electronic surveys to evaluate networked resources: from idea to implementation/Jonathan Lazar and Jennifer Preece. 8. User-centered evaluation and its connection to design/Carol A. Hert. 9. Digital reference services in public and academic libraries/Joseph Janes. 10. Introduction to log analysis techniques: methods for evaluating networked services/Jeffrey H. Rubin. 11. Policy analysis and networked information: "There are eight million stories/Philip Doty. 12. Using U.S. Information policies to evaluate federal web sites/Charles R. McClure and J. Timothy Sprehe. 13. Measurement and evaluation in the networked information world/Clifford Lynch. About the editors. Index.