Indian Banking and Contemporary Issues
Contents: Preface. 1. Customer services in Indian banks/Hemlata. 2. Customer service in banks - problems and issues/Deewan Anjali. 3. Customer service in Indian banks and role of IT/A.K. Tomar and Vineeta Gupta. 4. A study on customer satisfaction in Indian banking sector/Sarmishta Sarma and Sathya Swaroop. 5. Customer relationship management challenges in retail banking/Shobha Jain and Ruchi Sharma. 6. Customer responsiveness in public sector banks in India - a fad or a strategy/D.N. Panigrahi. 7. Managing employee motivation and performance/Leena Kakka. Part B. Retail banking in India: 8. Retail banking in India/Aarti Verma. 9. Retail banking in India - challenges and opportunities/Priyanka. 10. Retail banking - new issues/Anil Goyal. 11. New trends in Indian retail banking sector/Mohan\'s Rode. Part C. Contemporary issues in banks: 12. Banking in global competitive era: review of Indian banking in regards of new foreign entrants/Ashish Garg. 13. Banking reforms requirement - agenda for future/Snehal H. Mistry. 14. Banking system in emerging economies/Leena Kakkar. 15. Banking transaction and growth of credit: an alternative source of income inequality in India/Ramesh Das. 16. Credit card business in India: the emerging scenario/Monika Mehrotra. 17. E-banking in India/Deepti. 18. Globalisation of Indian banking/Shilpa Kalhan. 19. Globalisation of Indian banking - emerging issues/Hashima Kakkar. 20. Globalization of Indian banking system/Aditya Gautam. 21. Informational technology revolution in Indian banking/Ruchi Trehan. 22. Indian banking: in the wake of it revolution/Sourav Malhotra. 23. Transformation in Indian banking/Neeru Mahajan. 24. Changing work: culture in Indian banking industry/Ruchi Trehan. 25. Core banking in India/Vandana Gautam. 26. Impact of economic reforms on Indian banking sector/Babita Aggarwal. 27. A study on FOREX services of Indian banks/Achutan\'s. 28. Future scenario of Indian banking industry/C.P. Chawla. 29. Future of banking in India: changing imperatives/G.S. Sharma. 30. HR excellence through passion and spiritual manifestations/D.S. Chundawat. 31. The changing nature of HRM function/D.S. Chundawat. 32. Indian banking: a new vision/K.K. Gupta. 33. Indian banking industry in the emerging era/S.S. Aggarwal. 34. Internet banking: a conceptual framework/Manisha Sharma. Index.
The Indian financial sector has been undergoing significant transformation as a result of the reforms process which began a one and last decade ago. During this period, stupendous changes have occurred in the banking industry and it is encouraging to note that the reforms have been successful.
The financial sector reforms launched since 1991-92 qualitative revolutionized Indian banking. It was a period of consolidation in the industry. Banking was perhaps one sector that was more deeply launched by the liberalization process than any other. The thrust of reform was to make Indian banking global in character. With this in view, the Indian banking system was rapidly being reoriented to be in tune with international norms and practices.
A bundle of dynamic changes pushed Indian banking industry to compete in the global market. The present book contains a lot of papers related to dynamic changes in banking industry which are empowering Indian banking to compete in the global market. Many contemporary issues related to Indian banking industry has been discussed like. A study on customer satisfaction in Indian banking sector, customer relationship management challenges in retail banking, customer responsiveness in public sector banks in India-a fad or a strategy, managing employee motivation and performance, retail banking in India-challenges and opportunities, new trends in Indian retail banking sector, banking in the global competitive era: review of Indian banking a regards of new foreign entrants, banking transaction and growth of credit: an alternative source of income inequality in India, credit card business in India: the emerging scenario, globalization of Indian banking-emerging issues, changing work culture in Indian banking industry, core banking in India, impact of economic reform on Indian banking sector, the changing nature of HRM function. This book may be useful for the banking industry, planners, policy makers, academicians, researchers and those who are interested in banking studies. (jacket)
The Indian financial sector has been undergoing significant transformation as a result of the reforms process which began a one and last decade ago. During this period, stupendous changes have occurred in the banking industry and it is encouraging to note that the reforms have been successful.
The financial sector reforms launched since 1991-92 qualitative revolutionized Indian banking. It was a period of consolidation in the industry. Banking was perhaps one sector that was more deeply launched by the liberalization process than any other. The thrust of reform was to make Indian banking global in character. With this in view, the Indian banking system was rapidly being reoriented to be in tune with international norms and practices.
A bundle of dynamic changes pushed Indian banking industry to compete in the global market. The present book contains a lot of papers related to dynamic changes in banking industry which are empowering Indian banking to compete in the global market. Many contemporary issues related to Indian banking industry has been discussed like. A study on customer satisfaction in Indian banking sector, customer relationship management challenges in retail banking, customer responsiveness in public sector banks in India-a fad or a strategy, managing employee motivation and performance, retail banking in India-challenges and opportunities, new trends in Indian retail banking sector, banking in the global competitive era: review of Indian banking a regards of new foreign entrants, banking transaction and growth of credit: an alternative source of income inequality in India, credit card business in India: the emerging scenario, globalization of Indian banking-emerging issues, changing work culture in Indian banking industry, core banking in India, impact of economic reform on Indian banking sector, the changing nature of HRM function. This book may be useful for the banking industry, planners, policy makers, academicians, researchers and those who are interested in banking studies. (jacket)
