Library Automation and Total Quality Management

Contents: Preface. 1. Introduction. 2. Concept of Library Automation in Libraries. 3. TQM and Learning. 4. TQM Library. 5. The Quality Improvement Process. 6. Policy Concepts. 7. Users Link with Product and Quality. 8. TQM Policy and Guidelines. 9. Users and The Library Personnels. 10. Problem Solving Discipline. 11. Teamwork.12. Evaluation of TQM in IIT. Bibliography.

This study discusses various aspects of function and interrelated system approach and consider every interaction between the various elements of organization. Dr. Rangnathan says that every change is a development. But it needs initiative, zeal, capability, appreciation, knowledge and the system approach.

In this study the TQM has been discussed with the view to evaluate a library and the approach for betterment for its maximum exploration by the community.