Quality Management : Concepts Techniques and Systems

Contents: Preface. 1. Meaning characteristics and importance of quality. 2. Evolution of the concept of quality. 3. Quality standards and ISO certification. 4. Tools and techniques of quality. 5. Evolution of quality systems. 6. Transiting to total quality. 7. Stages of quality journey. 8. Conclusions. Appendix. References. Index.

Quality of products/services assumes great importance for manufactures/provides in the modern competitive world. In fact, the quest forquality is essentially a search for competitiveness.

Quality being so critical to products and services, it is worth understanding what it is in its entirety its evolution and definition why it is so important for business and industry and how to attain, maintain and manage quality of goods manufactured and services offered? This book attempts to provide comprehensive insights into all these aspects.

The target audience for the book includes practicing managers responsible for decision-making in an organization professionals engaged in developing quality culture and the academics including students who are training or being trained for quality management. These groups are directly or indirectly responsible to transform management philosophy and create new visions for enterprises to integrate individual aspirations with organizations excellence.